Open a product, choose the pack size and quantity, and click Add to cart or Buy now. At checkout, log in or create a free account, enter your delivery address and pay online. You can see your order any time in My orders.
You can pay online by UPI, debit or credit card, or net banking through Razorpay. We do not offer cash on delivery at the moment.
Yes. Payments are handled by Razorpay, a secure payment gateway. You enter your card or UPI details on their payment screen, and we do not store them on our website.
Yes. A free account lets you track your orders, save addresses and order again easily. Create an account in a minute.
Yes, before it is dispatched. Write to contact@vastalpharma.com with your order number. If you have already paid, the full amount goes back to your original payment method.
Some products, such as injections and certain large animal products, are not sold online. Use Contact Us or WhatsApp on the product page and our team will help you with availability and ordering.
Yes. Shipping is free on every order, with no minimum order value.
We usually dispatch within 1 to 3 working days after payment is confirmed. Delivery then takes about 3 to 7 working days, depending on your location. Remote areas may take longer.
We deliver across India to addresses served by our courier partners. Enter your pincode at checkout to check. Read the full Shipping Policy.
Open My orders to see the status of every order. We also email you when your order is shipped and when it is delivered.
Please take photos of the parcel and the product, and contact us within 48 hours of delivery with your order number. See Returns and Refunds.
We replace or refund an order if it arrives damaged, leaking or tampered with, if you received the wrong product, if it is expired or close to expiry, or if items are missing. Tell us within 48 hours of delivery with your order number and clear photos. Opened or used products cannot be taken back, for the safety of other animals. Full details are in Returns and Refunds.
After we approve a refund, it goes back to your original payment method. It usually reaches you in 5 to 7 working days, depending on your bank or payment provider.
We have products for dogs, cats, buffalo and cattle, goats and sheep, and poultry. Use Shop by animal or Shop by condition on the home page, or browse all products.
Follow the directions on the label and the advice of your vet. If you are not sure, use Consult a vet and describe the problem. A vet reviews it and suggests suitable products. If your animal is seriously ill, please take it to a vet in person without delay.
Yes. Vastal products are made by Vastal Pharma, and you buy them directly from us.
Some medicines may need a prescription. If your order needs one, we will contact you, and dispatch can take longer until we receive it.
Store them as directed on the pack. Keep all medicines out of reach of children and away from direct sunlight and heat.
Any customer with an account. Log in, open the product and use the Customer reviews section on that page. You can edit or delete your review any time. Reviews from customers who bought the product from us are marked as a verified purchase.
We only hide reviews that contain spam, abuse, phone numbers or website links. We do not remove a review because it is critical.
Fill in the dealer enquiry form with details of your clinic, pharmacy or feed store. Our team will contact you about trade pricing and the next steps.
You can call us on +91 94568 30697, call our toll free number 18005712010, message us on WhatsApp, write to contact@vastalpharma.com or send a message through the contact form. We reply as soon as we can.
Our team is happy to help you choose the right product for your animal.