Terms and Conditions

1. About these terms

By using this website or placing an order, you agree to these terms. If you do not agree, please do not use the website.

2. Our products

• Our products are for animal use only and are not for human consumption.
• Product pictures and descriptions are for guidance. Packaging may change slightly without notice.
• Some products may need a veterinarian's prescription. We may ask for it before we dispatch an order.
• Information on this website, including the blog and consultation replies, is general guidance and does not replace an examination by a veterinarian. In an emergency, please visit a vet at once.
• Always read the label and follow the dose and instructions given by your vet.

3. Your account

You are responsible for keeping your password safe and for everything done through your account. Please give correct information when you register and when you order.

4. Prices and payment

• All prices are in Indian Rupees (Rs.) and include applicable taxes unless stated otherwise.
• Shipping is free on every order at present. We may change this in the future, and the price at checkout is the price you pay.
• Payment is taken online through Razorpay. Your order is confirmed once the payment succeeds.
• We may correct a pricing or stock error and, if we do, we will tell you and give you the option to cancel the order for a full refund.

5. Orders

We may refuse or cancel an order, for example if a product is out of stock, the address cannot be served, a prescription is missing, or we suspect misuse. If we cancel a paid order, we will refund it in full.

6. Shipping, returns and refunds

These are explained in our Shipping Policy and our Returns and Refunds page, which form part of these terms.

7. Using the website

You agree not to misuse the website, try to break into it, copy it in bulk, or use it for anything unlawful. All text, images and logos on this website belong to Vastal Pharma or its licensors, and may not be used without permission.

8. Our responsibility

We take care to give you accurate information and quality products. To the extent the law allows, we are not responsible for loss that could not reasonably be expected, or for harm caused by using a product differently from its label or a vet's advice. Nothing in these terms limits any right you have under Indian consumer law.

9. Governing law

These terms are governed by the laws of India. Courts at the place of our registered office have jurisdiction, subject to any consumer right to approach a forum of your choice.

10. Contact

Questions about these terms? Write to contact@vastalpharma.com.