Our approach
We want you to receive the right product in good condition. Because these are medicines and supplements for animals, we cannot take back products that have been opened or used, for the safety of other animals.
When we will replace or refund
- The product arrived damaged, leaking or tampered with.
- You received a different product from the one you ordered.
- The product is expired or close to expiry when it arrives.
- Items are missing from your order.
How to tell us
- Contact us within 48 hours of delivery at contact@vastalpharma.com, or through the contact form.
- Give your order number and clear photos of the product, the label and the outer packing.
- We will check and reply, usually within 2 working days.
What we cannot take back
- Products that are opened, used or partly used.
- Products damaged after delivery through storage or handling.
- Requests made after the time limit above, except where the law requires otherwise.
Refunds
Once we approve a refund, it goes back to the original payment method. It usually reaches you in 5 to 7 working days, depending on your bank or payment provider. If we cancel an order for any reason after you have paid, you will get a full refund.
Cancelling an order
You can ask us to cancel an order before it is dispatched. Write to contact@vastalpharma.com with your order number.
