Overview
We understand that sometimes, you may need to cancel a purchase or subscription. This policy outlines the procedures and guidelines for cancellations and refunds.
Cancellation Policy
- Right to Cancel: You have the right to cancel your purchase or subscription within [timeframe, e.g., 30 days] of the transaction date.
- Cancellation Procedure: To cancel, please contact our customer support team via [email/phone number] and provide your order number and reason for cancellation.
- Cancellation Confirmation: We will send a confirmation email upon receiving your cancellation request.
Refund Policy
- Eligibility: Refunds will be issued for cancellations made within [timeframe, e.g., 30 days] of the transaction date.
- Refund Amount: You will receive a full refund of the purchase price, minus any applicable transaction fees.
- Refund Method: Refunds will be processed through the original payment method.
- Refund Timeline: Refunds will be issued within [timeframe, e.g., 5-7 business days] of cancellation confirmation.
Exceptions
- Digital Products: Due to the nature of digital products, all sales are final, and refunds will not be issued.
- Subscription Services: Cancellations of subscription services will only be effective at the end of the current billing cycle.
Changes to This Policy
We reserve the right to modify this cancellation and refund policy at any time. Changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about this policy, please contact our customer support team via vastalpharma@gmail.com